Exchange Setup on Windows Phone

Set up a Office 365 email account on Windows Phone

You can set up email accounts on a Microsoft Exchange Server (many work accounts use this), accounts that use Exchange ActiveSync (including Outlook Web App), and Office 365 accounts.

  1. In the App list, tap Settings start-icon-settings_InvariantCulture_Default.png, and then tap Email + accounts.

  2. Tap Add an account > Exchange.

  3. Enter your email address and password, and then tap Sign in. If the phone finds your account settings, your email, calendar, and contacts will be synced to your phone, and you can skip to Step 6. If not, continue to the next step.

  4. On the Exchange screen, do the following:

    Email address

    Make sure that your email address is correct.

    Password

    Tap Show password, and then verify that the password is correct.

    User name

    Verify that the user name is correct. For example, if your work email account is on Office 365 and your email address is ashley.scott@abc123.com, you would type ashley.scott@abc123.com for the user name.

    Domain

    Leave Blank

  5. If the correct settings still aren't found, tap Advanced, do the following, and then tap Sign in:

    • In the Server box, type the server address: outlook.office365.com
    • Tap Show all settings, and then make sure that the Server requires encrypted (SSL) connection setting is checked. 
  6. If your company offers Lync and you don't already have the Lync app on your phone, you'll be asked if you want to download the app from the Store.

  7. If the Create a new password message appears after a few moments, do the following:

    1. Tap Set, and then enter a password that meets the security requirements in the New password box.
    2. Tap the Confirm password box and type the same password, and then tap Done.
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